I recently saw a story in the news about the bomb suspect, Cesar Sayoc. It's been shown he threatened a number of people on Twitter, and the company did nothing. But now, with the company getting bad publicity for not abiding by its stated rules and regulations, it has taken down his account and made a quick, slick apology.
It's rather funny. I've seen so many businesses do this, with little repercussions. And in the case of Cesar Sayoc it wasn't just an oversight. There were a number of complaints and nothing was done--it had more to do with policy than with error. Yet, what does this say to the workers at these businesses, and the customers, and the public? Doesn't it say, "Don't trust us--we care solely about our image, not our workers, our product, or our customers."
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